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Privacy Policy

1. Introduction

At Gigrity, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have regarding your data. By accessing or using our platform, you agree to the terms outlined in this policy.

Our Platform includes Gigrity, its affiliated websites, mobile applications, products, and services that incorporate this Privacy Policy. This also covers plug-ins, embedded content on other websites, and browser extensions operated under the Gigrity brand.

In this policy:

  1. “We,” “Us,” or “Our” refers to Gigrity and its affiliated entities.
  2. “You” refers to visitors and users of any part of our platform.
  3. By using Gigrity, you acknowledge and accept the practices described in this policy.

2. Information We Collect

We collect the following types of information:

  1. Personal Information: Name, email address, phone number and profile details
  2. Service Data: Job listings, reviews, ratings, and service history.
  3. Usage Data: Log files, IP addresses, device information, and browsing activity.
  4. Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze usage.

3. How We Use Your Information

We use your data for the following purposes:

  1. To create and manage your account.
  2. To connect professionals with clients.
  3. To process payments securely.
  4. To improve our services and user experience.
  5. To comply with legal obligations and prevent fraud.

4. Sharing Your Information

We may share your information with:

  1. Service Providers: Payment processors
  2. Legal Authorities: If required by law or to enforce our policies.

5. Third Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

6. Update to this Policy

We may update this Privacy Policy from time to time. Changes will be communicated via email or in-app notifications.

7. Questions or Concern

For any questions or concerns, please contact us at:
Email: [email protected]

Terms and Conditions

1. Acceptance of Terms By accessing or using the Gigrity platform, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our Platform.
2. Description of Services
Gigrity provides an online marketplace connecting artisans and professionals with clients seeking various services. The Platform facilitates job postings, service ordering, applications approval, and secure payment processing.
3. User Responsibilities Users agree to:
  • Provide accurate and current information during registration.
  • Maintain the confidentiality of their account credentials.
  • Use the Platform in compliance with all applicable laws and regulations.
Refrain from:
  • Posting false or misleading content.
  • Engaging in fraudulent activities.
  • Violating the rights of others, including intellectual property rights.
  • Transmitting harmful or malicious software.
4. Intellectual Property Rights
All content on the Platform, including text, graphics, logos, and software, is the property of Gigrity or its licensors and is protected by intellectual property laws. Users are granted a limited license to access and use the Platform for personal and commercial purposes related to the Platform's services. Unauthorized use, reproduction, or distribution of this content is prohibited.
5. User-Generated Content
Users may submit content, such as profiles, reviews, and messages. By submitting content, users grant Gigrity a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute such content in connection with the Platform's operation. Users are responsible for ensuring that their content does not infringe upon the rights of third parties.
6. Payment Terms
Users agree to pay all fees associated with services rendered through the Platform. Gigrity may facilitate payment processing through third-party services
7. Dispute Resolution Between Users
Gigrity is not a party to contracts between users. Users are encouraged to resolve disputes amicably. However, Gigrity reserves the right to intervene at its discretion to facilitate resolution when such is escalated with proof.
8. Termination of Access
Gigrity reserves the right to suspend or terminate a user's access to the Platform for violations of these Terms or any applicable laws, without prior notice.
9. Limitation of Liability
To the fullest extent permitted by law, Gigrity shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Platform, even if Gigrity has been advised of the possibility of such damages.
You understand and agree that Gigrity itself does not complete the Jobs. The Artisans / Experts made available through the Service are not employees of Gigrity. It is up to the Artisans / Expert to complete the Jobs, which may be requested through the use of the Site and/or the Service. Gigrity only acts as intermediary to facilitate the transaction between you and the Artisan/Expert. The provision of the Jobs by the Artisan/Expert is subject to the contract to be entered into between you and the Artisan/Expert (not Gigrity).
GIGRITY DOES NOT HAVE CONTROL OVER THE QUALITY, TIMING, OR ANY OTHER ASPECT WHATSOEVER OF ANY JOBS AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE JOBS OR THE CONDUCT OR ACTIVITIES OF THE SERVICE PROFESSIONAL.
ACCORDINGLY, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOUR SOLE RECOURSE WITH RESPECT TO THE JOBS IS AGAINST THE SERVICE PROVIDER WHO PERFORMED THE JOB.
10. Indemnification
Users agree to indemnify and hold harmless Gigrity, its affiliates, and their respective officers and employees from any claims, damages, or expenses arising from their use of the Platform or violation of these Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Federal republic of Nigeria, without regard to its conflict of law principles.
12. Changes to Terms
Gigrity reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the revised Terms.
13. Contact Information
For questions or concerns regarding these Terms, please contact us at [email protected].

Dispute Resolution Policy

1. Scope
This policy outlines the procedures for resolving disputes between artisans/experts ("Service Providers") and job owners ("Clients") arising from engagements facilitated through Gigrity, regardless of whether payments are processed via the platform or externally.
2. Encouragement of Direct Resolution
Gigrity encourages Service Providers and Clients to communicate directly to resolve disagreements amicably. Open and honest communication often leads to swift and satisfactory resolutions.
3. Disputes Involving Payments Processed Through Gigrity
  • Milestone Payments: Clients are advised to use Gigrity's Escrow Payment system to ensure clarity on payment schedules and deliverables.
  • Filing a Dispute: If a disagreement arises concerning a Milestone Payment, either party may file a dispute through the platform's Dispute Resolution Service. This service assists in contesting the release or return of a Milestone Payment.
  • Resolution Process: Upon filing, Gigrity will review the dispute, considering all provided evidence and communications, and facilitate a resolution based on platform guidelines.
4. Disputes Involving Payments Processed Outside Gigrity
  • Limitation of Liability: Gigrity is not responsible for payment disputes arising from transactions conducted outside its payment system. Users acknowledge that such arrangements are made at their own risk.
  • Recommended Actions: Parties are encouraged to establish clear contractual agreements detailing payment terms, deliverables, and dispute resolution mechanisms to mitigate potential conflicts.
5. Governing Law
This policy and any disputes arising under it shall be governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.
6. Amendments
Gigrity reserves the right to modify this Dispute Resolution Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the revised policy.
7. Contact Information
For questions or concerns regarding this policy, please contact us at [email protected]

Refund Policy

1. Non-Refundable Tokens
Token Purchase: Clients obtain tokens by making payments through the Gigrity platform. These tokens are utilized to access and engage Service Providers.
Non-Refundable Nature: All token purchases are final and non-refundable. Clients are advised to assess their service needs carefully before purchasing tokens.
2. Refunds for Service Disputes
Dispute Resolution: If a Client is dissatisfied with a Service Provider's work, they may initiate a dispute through the Gigrity platform.
Evaluation Process: Gigrity will review the dispute, considering all provided evidence and communications between the Client and the Service Provider.
Refund Approval: If the dispute is found valid, Gigrity will process a refund to the Client, excluding the platform's commission.
3. Non-Refundable Commission
Commission Structure: Gigrity charges a 5% commission on the total service charge for facilitating connections between Clients and Service Providers.
Commission Refund Policy: The 5% commission is non-refundable, even in cases where a service-related refund is approved. This fee covers administrative and operational costs incurred by Gigrity.
4. Refund Processing
Timeline: Approved refunds will be processed within 10 business days from the date of approval.
Method: Refunds will be credited back to the original payment method used for token purchase.

Safety Policy for On-Site Service Providers and Clients

1. Pre-Visit Planning
Client Confirmation: Prior to any visit, Service Providers must confirm appointments with clients via phone or through the Gigrity platform to verify details and expectations.
Route Familiarization: Service Providers should familiarize themselves with the client's location, plan their route in advance, and identify alternative paths to ensure timely and safe arrival.
2. Personal Safety Measures
Vehicle Preparedness: Ensure that vehicles are in good working condition with sufficient fuel. Keep doors locked and windows closed while driving.
Appropriate Attire: Wear clothing that allows for ease of movement and does not restrict mobility. Avoid wearing expensive jewelry or accessories that may attract unwanted attention.
3. Communication Protocols
Informing Supervisors: Service Providers must inform a supervisor or designated contact of their schedule, including client details, visit times, and expected duration.
Emergency Contacts: Maintain an updated list of emergency contacts and ensure that mobile phones are charged and accessible at all times.
4. On-Site Conduct
Dynamic Risk Assessment: Upon arrival, assess the environment for potential hazards, such as aggressive pets or unsafe conditions. If any risks are identified, determine whether it is safe to proceed or if the visit should be rescheduled.
Safe Positioning: While inside the client's premises, position yourself near exits and ensure clear pathways for egress. Avoid entering confined spaces or areas where escape might be difficult.
5. Handling Emergencies
Trusting Instincts: If at any point a Service Provider feels threatened or unsafe, they should leave the premises immediately and notify their supervisor.
Incident Reporting: Any incidents, near misses, or safety concerns encountered during a visit must be reported promptly to Gigrity management for review and action.
6. Training and Support
Safety Training: Gigrity will provide regular training sessions on personal safety, conflict de-escalation, and emergency response procedures to equip Service Providers with the necessary skills for on-site work.
Support Systems: Access to personal safety devices or applications may be provided to enable immediate alerts in case of emergencies.
7. Client Responsibilities
Safe Environment: Clients are expected to maintain a safe environment for Service Providers, including securing pets, ensuring clear access to work areas, and disclosing any potential hazards prior to the visit.
Respectful Interaction: Clients must engage with Service Providers respectfully and refrain from any behavior that could be perceived as threatening or inappropriate.
8. Compliance with Nigerian Law
Legal Adherence: This policy aligns with the laws and regulations of Nigeria, ensuring that all safety measures comply with national standards.
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